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Your personal information
Privacy Policy
How HVAC Installation handles the personal information you share with us when you write to us about an installation or browse hvacinstallation.it.com.
Who is responsible for your information
HVAC Installation, located at 1848 W Robinson St, Norman, Oklahoma, 73069, decides how and why the personal information described here is used. Questions about this policy can be sent to [email protected].
Information we receive and why
Because our website does not collect information through forms, the personal details we hold usually come from emails you send us and from the conversations that follow about your heating or cooling project.
| What | Where it comes from | What we use it for |
|---|---|---|
| Name and email address | Your email to us | Replying to you and keeping a record of our correspondence |
| Phone number | Only if you include it | Calling you back when you ask us to |
| Property address and details | Your email or our site walk-through | Planning, quoting and carrying out the HVAC installation |
| Photos of equipment or rooms | Attachments you send | Understanding your existing system and the space |
| Billing records | Work you engage us for | Invoicing, payment records and bookkeeping obligations |
| Basic server logs | Your browser, via our web host | Keeping the website running and secure |
Our reasons for using it
We only use personal information when we have a good reason to: to respond to a request you started, to deliver installation work you have agreed to, to meet tax and record-keeping duties, or to protect our website and business from misuse. We do not use your information for automated decision-making or profiling.
Who we may share it with
Your information stays within our business except in these limited situations:
- Service providers who help us operate, such as our email provider, web hosting company and accounting software, who may only use the information to provide their service to us.
- Equipment suppliers or manufacturers, where a product registration or order needs your installation address.
- Professional advisers such as accountants or lawyers, under a duty of confidentiality.
- Authorities, where the law requires us to disclose information.
How long we keep it
Emails about a project that did not go ahead are kept only as long as they remain useful for answering follow-up questions. Records linked to completed installations and invoices are kept for as long as needed for business, tax and legal purposes, then deleted or anonymised.
Protecting what you share
We use password-protected accounts, limit access to the people who need it and choose reputable providers for email and hosting. No method of storage or transmission is completely secure, so please avoid emailing highly sensitive details such as full payment card numbers.
Your rights and choices
Depending on where you live, you may have some or all of the following rights. We will honour reasonable requests regardless.
- SeeRequest a copy of the personal information we hold about you.
- CorrectAsk us to fix details that are inaccurate or out of date.
- DeleteAsk us to erase information we no longer need to keep.
- ObjectTell us to stop using your information for a particular purpose.
To make a request, email [email protected]. We may ask you to confirm your identity before acting on it.
Children
Our HVAC installation services are arranged by adults. We do not knowingly collect information from anyone under 18. If you believe a child has sent us personal details, contact us and we will delete them.
Outside links
If we link to another website, that site's own privacy practices apply once you leave hvacinstallation.it.com.
Updates to this policy
When our practices change, we will update this page and the effective date shown at the top. Significant changes will be made clear on this page.